I don’t have a Paypal account. Can I pay by credit card?
Yes. Simply choose the Paypal and then choose ‘credit card’ when the login screen appears.

What currency do you use on this website?
All prices are in AUD (Australian dollar).

Security

Is it safe to enter my credit card details?
Yes. Your security while shopping online with Carna Aromatics is very important to us. Our website is protected by SSL security using 128 bit encryption throughout the site and all online payments are processed through an SSL secure server. To verify this, ensure that the ‘https’ prefix appears in your address bar. Your credit card details are not stored on our server.

Shipping & Returns

How much is my postage?
For delivery within Australia your shipping and handling fees are calculated by weight.
For international delivery, the cost is calculated by weight as well as your delivery location.

Do you offer free shipping within Australia?
Yes. Spend over $120 and you’re eligible for free standard shipping within Australia. It is automatically applied at check out when you spend over $120.

Do you ship internationally?
We ship worldwide, wherever Paypal accepts your payment.

Where can I find tracking details for my order?
Log in to ‘My Account’, click ‘Orders’, then click the green ‘Track’ button on the right side of your order and you will then be redirected to the Australia Post website where your tracking information will be displayed.

What is your policy on returns and exchanges?
Please see Shipping & Returns for our full returns and exchanges policy.

For more details on any of the above please visit Shipping & Returns

Products

Are your products tested on animals?
Absolutely Not! We are against animal testing as we consider animals and plants to be our friends. All our products are cruelty free. For more details, please click here.

Are your products vegan?
Yes, all of our products are vegan.

Are they really natural and organic?
Yes. Unlike many other so-called natural products that do in fact contain synthetic ingredients, our products do not contain any of that unnatural stuff. All of our products are free from chemicals, petroleum products, PEGs, parabens, mineral oils, SLS & SLES, synthetic fragrances, artificial colours and preservatives, except Sanitising Spray.
For more details, please click here.

Can I get information about the product ingredients?
Yes. Please refer to our Ingredients A to Z page for details.

Can your products be used on babies, children or the elderly?
The answer is different for each product. Each formula uses different essential oils and at different strengths therefore the directions for use differ for each product. Please read our ‘How to use’ section on each product page for any possible contraindications.

I am pregnant. Can I use your products?
This depends on the individual product. Some products are formulated using a high concentration of essential oils and/or with essential oils that are contraindicated during pregnancy. For more details please read our ‘How to use’ section on each product page. Consult your doctor if you have any concerns. Our clinical aromatherapist Tomomi and Yukiko are also happy to answer any questions you may have.

Stockist

Where can I buy your products outside of this website?
At the moment our products are only available for sale online or through a limited number of stockists in Japan and Sydney.

Stockist in Australia
The Rocks Market
Playfair Street, George Street, Jack Mundey Place, The Rocks NSW 2000
Saturday and/or Sunday 10AM – 5PM. Schedule will be confirmed on our facebook and Instagram when we trade.(Currently we don’t trade at this location)

HAKU Massage and Wellness
Shop 3 / 1-5 Sussex Street, Glenelg SA 5045
0422 168 736

ZEN Japanese Massage
210 Enmore Rd, Enmore NSW 2042
02 7901 2841

Stockist in JAPAN
Carna Aromatics Tokyo
Lumiere Akasaka 1F, 2-20-19 Akasaka, Minato-ku, TOKYO 107-0052
+81 3 6822 3878
Salon start up consultation, work shop, products testing are available. Bookings essential.

AMOR Body and Facial Salon
3980 Oaza Kawakita, Tsuno-cho, Koyu-gun, MIYAZAKI 889-1200
+81 80 8583 7080
Body and facial treatment with Carna products is also available with an English speaking therapist. Bookings essential.

Technical Issues

I’m experiencing technical problems at checkout. What should I do?
Please contact us. We will do our best to solve the problem as soon as possible.